Please go to the Word menu and choose About Word to display the version information and reply here with the version number. We still do not know what version of Word is encountering this issue. ![]() * Once complete conversation about this topic, kindly Mark and Vote any replies to benefit others reading this thread. Tina - * Beware of scammers posting fake support numbers here. You may also let the user reboot Mac and see the result.Īnd to troubleshoot the issue, I'd like to confirm information below:Ĭlick Word>Preference>Ribbon & Toolbar>Quick Access Toolbar>then select an item, click "-" from bottom to remove items one by one?Ģ.Please let the affected user click Word>About Microsoft Word, then capture a screenshot of the window. I have tested in 16.41 of Word on Mac Catalina, I don't encounter the issue.įirstly I suggest you let the user check if he/she is using the latest version 16.41 of Office.Ĭlick Help>Check for Updates to see if there is any update available. (If I misunderstand anything, feel free to correct me) ![]() Thank you for sharing the screenshots to describe the issue.įrom the information provided, the screenshot is the result when one of your users removes all items from Quick Access Toolbar in Word.
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